Delivery & Returns
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Important Delivery Information (Please read!)

In most areas we will deliver your order the very next day! For other unique areas in the UK we offer a within 24hrs (2 Day) delivery service. Some deliveries within the UK are FREE!* (Note: excluding larger items)*  All International orders to include other areas of the EU will incur a delivery/shipping charge based upon the weight of the item/s and final destination. For the Channel Islands and other offshore islands, Please call 0845 003 7483 for delivery charges.

Customers please note, that any first time purchase through this site must be delivered to the Credit or Debit cards registration address. This is to reduce any fraudulent attempts to purchase goods.

Some items, such as large LCD or Plasma TV's, may require additional delivery time and/or charges. If you have questions about your delivery, please call us on 0845 003 7483 and we will be glad to assist you.

Installation Services

All TV installation services are dependant on a final survey. When you have purchased your install, Commtexx UK's install team will contact you to arrange a survey. On rare occasion's there may be further charges, if it is deemed that your installation is non standard (i.e. Wall construction). At this point should you decide that you do not wish to continue, a full refund will be made. For further information on our install services or conditions please go to :-  Click here  www.commtexx.com or call 0845 003 7463

Any Attempted Fraudulent Purchases

For your information Any fraudulent attempts to purshase products through this site will be met with the full force of the law. All customer information is tracked to include IP address's. To protect our customers and our company, any and all identified fraud attempts will, automaticly be reported to the relevant authorities.

Returns (RMA)

If, for any reason, you are not completely happy with your purchase,  call us on  0845 003 7483  or e-mail us at returns@commtexx.com to obtain your returns number. Please attach this (RMA) number to outside of your item/s and return to us, strictly within 14 days of the purchase date. The product must be unopened (Commtexx security seal unbroken), in its original packaging, and in an unused state - i.e.: in a resellable condition. We cannot accept returns after 14 Days.  When the item/s are received by us, we will inspect and refund your purchase price of the item/s if all conditions mentioned apply.

 

(Please note the above does not include the refund of Postage & Packing costs. It is the customers resposibility to ensure all return conditions are full complied with.)

 

All returns must have a returns (RMA) number attached and be sent to the address stated below.

 

 

To ON-LINE Returns

 

COMMTEXX UK LTD

Prospect House

Prospect Park

Longford Road

Cannock

Staffordshire

WS11 0LG

 

 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you have any other queries, problems or issues with our products or services, why not give us a call. We are more than happy to take your call and help where possible.



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